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Managing Tenant Rent in Rest Professional

Learn best practice for setting up a tenancy, understand how to correctly receipt any funds received, and make sure your rent increases happen on time, every time. You'll also come away able with confidence in you ability to explain a tenant ledger to a tenant, owner, or at tribunal.

In this webinar you will learn:

    • How to manage a tenant’s rent using the different receipting options – manual, Tenant Download, and Direct Debit
    • How to read and use the rent receipt screen and tabs
    • How to reverse a rent receipt in the current period
    • How to set up a new tenant’s rental tab and paid to date
    • How to read a tenant ledger
    • How to enter a rent increase

When? January 24 @ 1.30pm AEDT
Length? 30 min + Q&A
Who: Rest Professional users

Template Setup in Strata Master

Polish your communications, improve their consistency and reduce the time it takes to send them by using templates in Strata Master.

In this webinar you will learn:

    • What the different templates available are
    • How to configure and adjust templates
    • How to get the most out of your templates

When? January 25 @ 10.30am AEDT
Length? 45 min + Q&A
Who: Any Strata Master users.

Dealing with Difficult Owners and Avoiding Bad Business

Rockend has partnered with Inspired Growth Training to bring you this complimentary webinar. 

A major cause of burnout is the bad business that we bring into the rent roll all for the sake of ‘growth’. Avoiding bad business is all about growing a quality, profitable rent roll, one that everyone will be happy and proud to work in. It’s what you say ‘no’ to that will determine your rent roll quality success!

In this webinar you will learn:

    • 10 important criteria you must consider before you bring on a new management. 
    • The 6 irrefutable criteria of a ‘c-class landlord’ and why/how you could be earning around 25% per hour of what you would be with a ‘normal’ or regular management. 
    • 8 totally wrong property types that must be avoided that PMs sign up all the time. 
    • Tips and keys to predicting bad business and stressful situations before they occur. .

When? January 29 @ 1.30pm AEDT
Length? 45 min + Q&A
Who:  Property managers. Note that this webinar is not product specific.

Trust Account Fundamentals with Real+

Do you have your finger on the pulse of your trust account with all checks and balances accounted for? On the surface, the trust account may appear clean and under control but if we dig deeper, is it all that it seems? It is important to ensure your trust account stays as neat as a pin weekly, monthly and yearly. 

In this session we discuss how to keep on top of your trust account to ensure that all I’s are dotted and t’s are crossed in this essential area of compliance.

In this webinar you will learn:

    • How to ensure that the trust balances and what to look for if it doesn’t
    • How to check on essential revenue functions 
    • Key actions to minimise errors, save time and reduce your stress 
    • How to spring clean your trust & plan for compliance 

When? February 19 @ 1.30pm AEDT
Length? 45 min + Q&A
Who: Property managers. Note that this webinar is not product specific.

Tenant Invoice Credits and Refunds in Rest Professional

 

In this webinar you will learn:

    • What a tenant invoice credit is
    • How to receipt and allocate a tenant invoice credit
    • How to give a tenant refund

When? February 21 @ 2.00pm AEDT
Length? 45 min + Q&A
Who: Property managers. Note that this webinar is not product specific.

Non-Clearing Owner Statements & Payments in Rest Professional

 

In this webinar you will learn:

  • What the different owner statement styles are and how to read them
  • How to configure owner statements
  • How to process EOM payments
  • How to split owner payments
  • How to process cheque and EFT payments
  • The different reporting options

When? March 22 @ 2.00pm AEDT
Length? 45 min + Q&A
Who: Property managers. Note that this webinar is not product specific.

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