We want to hear from you

Award-winning support

As a testament to our commitment to provide excellent customer experiences, Rockend was a finalist in six categories in the coveted Customer Service Industry Association (CSIA) 2018 Australian Service Excellence Awards, winning the Service Excellence - Medium Contact Centre, and Customer Service Executive of the Year awards.

 

“Through CSIA’s Awards program we hope to more deeply engage not only our own customers but also our prospective customers that when having Rockend as their key software partner, they will know they are with the very best of the best when it comes to having a seamless and truly connected service experience.”

Scott Downing, Chief Customer Officer, Rockend

Award-winning support

As a testament to our commitment to provide excellent customer experiences, Rockend was a finalist in six categories in the coveted Customer Service Industry Association (CSIA) 2018 Australian Service Excellence Awards, winning the Service Excellence - Medium Contact Centre, and Customer Service Executive of the Year awards.

 

“Through CSIA’s Awards program we hope to more deeply engage not only our own customers but also our prospective customers that when having Rockend as their key software partner, they will know they are with the very best of the best when it comes to having a seamless and truly connected service experience.”

Scott Downing, Chief Customer Officer, Rockend

How to get support from the Rockend team.

How to get support from the Rockend team.

A dedicated team to support your business 

We have a 50-strong award-winning support team across 3 contact centres - covering Australia and New Zealand - available to you should you require expert assistance via phone, email or live chat.

A dedicated team to support your business 

We have a 50-strong award-winning support team across 3 contact centres - covering Australia and New Zealand - available to you should you require expert assistance via phone, email or live chat.

Our recognition and awards

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Award-Winning Customer Service

We are a Customer Service Institute of Australia (CSIA) Certified Organisation, winner of the 2018 Customer Service Organisation of the Year and 2018 Service Excellence – Medium Contact Centre.

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CSIA Service Excellence Awards

We are a Customer Service Institute of Australia (CSIA) Certified Organisation, winner of the 2014 CSIA National Charter Award.

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CSIA Service Excellence Awards

We are a Customer Service Institute of Australia (CSIA) Certified Organisation, winner of the 2011 Australian Service Excellence Award for Small Business

Microsoft Partner

Microsoft Gold Certified Partner

We are proud to be a Microsoft Gold Certified Partner, helping you grow your business with secure and reliable real estate solutions.

Business Awards

2015 Employer of Choice

We are the Employer of Choice winner for the 2015 North Eastern NSW Business Chamber Awards, recognised for our efforts in providing our employees with a stimulating and supportive working environment.

Australian HR Awards

Australian HR Awards

We are an Employer of choice finalist for the 2015 Australian HR Awards. The Australian HR Awards celebrates excellence in the HR profession, recognising individuals, teams and organisations for their outstanding achievements in people management.

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