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Rockend Referral Program - Terms and Conditions

Effective as of 19 February 2019

  1. This Program is only open to current, existing Rockend customers, certified consultants, technology partners and approved associations.
  2. An existing customer is defined as having an actively used Rockend application account at the time of referral. Rewards will only be awarded where a referral is a new sales prospect to Rockend and excludes existing customers.
  3. A certified consultant is defined as a having successfully completed Rockend certification to become a Rockend consultant partner.
  4. An approved technology partner and an approved association shall be defined as those companies or associations approved by Rockend for the purposes of this programme and listed here.
  5. Rockend staff members and their family and friends cannot participate in this reward program.
  6. A referred business will only qualify for a reward once. If a referred business is referred multiple times, only the first referral is valid.
  7. Referred businesses that become a Rockend customer will also receive a reward of the same value when they become a Rockend customer as per the terms above.
  8. Any customer acceptance decision is at the sole discretion of Rockend. Rockend is under no obligation to accept any referred prospect as a customer for any or no reason.
  9. You warrant that you are not the employee or agent of any person you refer to Rockend and that you shall not represent yourself as an authorized agent of Rockend for the purposes of this program. You acknowledge that you have no authority to, and will not, negotiate or make any commitments whatsoever on behalf of Rockend.
  10. You warrant that any person you refer to Rockend has consented to being contacted by Rockend for the purposes of selling Rockend products.
  11. Where applicable, the referring party should seek permission from their employer to submit referrals and inform them of the rewards they may receive.
  12. Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral links should not be published or distributed where there is no reasonable basis.
  13. Rockend reserves the right to change the prizes on offer at any time.
  14. All referrals must be submitted through the referral form (here). Referrals will not be accepted unless they are submitted through the referral form.
  15. Rewards will be awarded upon the referral of new customers only. Referrals of existing customers (as defined by Rockend) will not constitute a valid referral.
  16. All referrals must be submitted prior to the sale being finalised. Any referrals submitted after the sale has been completed will be ineligible for entry into the Program.
  17. Former customers, lapsed customers and returning customers are defined as new business once they have been a non-customer entity for greater than 180 days. Former customers, lapsed customers and returning customers will qualify for the Program after 180 days has elapsed as a non-customer entity.
  18. Existing customers can make a maximum of ten successful referrals in a calendar year (January 1 – December 31). Certified consultants, approved technology partners and approved associations can make a maximum of 30 referrals in a calendar year. A successful referral is any referral which directly results in a sale within 180 days of the referral being made.
  19. Rockend reserves the right to use their discretion when accepting referrals into the Program. Rockend has the right to audit the referrals received and will reject any referrals it believes contravene the terms and conditions of the program.
  20. All referral decisions will be made by Rockend and will be final.
  21. This Program is administered by Rockend which reserves the right to end or amend the Program at any time.
  22. By submitting a referral through the referring customer agrees that they will not unduly influence the referred person throughout the course of the sales process, will not give the benefit of the reward to any 3rd party and that they accept the terms and conditions as stated above.
  23. By making a referral and/or agreeing these terms we are committing to comply with the provisions herein.
  24. Rewards in the form of gift cards will be distributed as a lump sum on one card and cannot be split across multiple cards.
  25. A Referral prize will not be allocated if claimed in conjunction with any other prize, discount or offer.


Personal Information

What types of personal information do we collect?

We will only collect information that is reasonably necessary for us to perform our functions and activities and provide you with the Rockend Products you wish to use. Personal Information we collect from you may depend on how you use our Rockend Products and whether you are registered to use our Rockend Products. Personal Information we collect from you may include the name, age, sex, email address, postal address, street address and telephone number/s of you or others. Other Personal Information we collect from you may include credit and debit card numbers and expiry dates, registration passwords and usernames for Rockend Products, IP addresses, property details, property owner and landlord names and details, tenant names and details, information required for payment for products and services provided through Rockend Products, information you choose to disclose to us from time to time and information necessary for us to provide information, products and services to you via Rockend Products. We will not use any government related identifiers to identify you in our records, although information we hold about you may include government related identifiers (such as an Australian Business Number) entered by you in using our services.

How do we use your personal information?

We will use Personal Information for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy and the Terms of Use for each Rockend Product. Except as specifically set out in this Privacy Policy and the Terms of Use for each Rockend Product, we will not sell or disclose Personal Information to any person located in Australia or overseas or use Personal Information for any other purpose without your prior consent, unless authorised or required by or under Australian law or a court/tribunal order.

Generally, we will only use and disclose Personal Information for the following purposes:

  • to register you to use and provide you with access to use Rockend Products;
  • to provide you with information you request about us or the information, products or services we offer through Rockend Products;
  • to manage Rockend Products (including your account) and provide you with support (as required);
  • to provide products and services you request from time to time;
  • to facilitate interactions between you and approved third parties which provide products or services integrated with Rockend Products;
  • to monitor interactions between you and other users of Rockend Products for quality control purposes;
  • to facilitate, process and obtain payment for any Rockend Products or any other information, products or services we may provide you from time to time and for billing and debt recovery purposes generally;
  • to monitor your usage of Rockend Products, understand your needs and to monitor Rockend Product usage generally to help us to develop and implement initiatives to improve our Rockend Products, our marketing or the way we do business;
  • if necessary, to verify your identity or age (i.e. over 18);
  • to comply with any applicable law, court order, regulation or other legal requirement;
  • if necessary, in legal proceedings or in connection with confidential alternative dispute resolution;
  • to carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner;
  • to conduct consumer and market research; and
  • to contact you for direct marketing and promotional purposes including providing you with information about products, services, events and special offers offered by us and third parties, unless you tell us that you do not wish to receive this type of information.

From time to time we may also ask you to participate in surveys or questionnaires. These help us to improve our levels of service and to maximize the opportunities and benefits you can enjoy.

We may send you electronic messages updating you about products, services, events, offers and special offers. We will only send you such electronic messages if you have consented to receive them or it can be inferred from your existing business or other relationship with us, that there is a reasonable expectation of receiving those electronic messages. All electronic marketing and promotional messages will identify us, and you can opt-out by unsubscribing to any of the emails we send.

Any additional purpose for the collection (not included in this policy or the Terms of Use for each Rockend Product) will be identified when we collect the Personal Information, or as soon as practicable afterwards.

How do we use information that is not personal information?

From time to time we may sell or disclose information you provide us that is not Personal Information or does not disclose your identity to any person for any purpose at our sole discretion, including to people or companies located outside of Australia. For example, we may sell, disclose or use information you provide us that is not Personal Information to determine what advertising, promotional materials, products or services are likely to be of most interest to you or other Website visitors and to assist third parties to monitor general consumer trends in various areas. We may also modify Personal Information (through encryption, aggregation or other de-identifying techniques) so that it is in a form from which you or others cannot be identified and sell or disclose such modified information to any person for any purpose, including to people or companies located outside of Australia.

How do we collect your personal information?

We collect Personal Information from information you provide directly to us when you set up a customer account and register to use a Rockend Product, access and use a Rockend Product, pay for a product or service provided via a Rockend Product, contact us, request us to provide additional services, participate in surveys or questionnaires and from data and other information you upload via Rockend Products or approved third products integrated or used in conjunction with Rockend Products from time to time.


"Cookies" are small data files sent by a website and stored on your computer's hard drive when you visit the website. A cookie can contain certain information that the website uses to track the pages you have visited. The only Personal Information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites. Rockend Products use cookies to assist with managing your account, optimising your usage of Rockend Products and to identify you on return visits. Most internet browsers automatically accept cookies, but you can usually change your browser to notify you when you receive a cookie or to reject cookies. However, while most of the content of Rockend Products can be viewed without accepting cookies, full functionality requires the use of cookies.

What happens if you don’t provide us with the information you require?

We will take commercially reasonable and appropriate steps to ensure Personal Information is protected from risks such as loss, interference, unauthorised access or use, destruction, modification or disclosure. Aside from the disclosure or transfer of Personal Information to our Hosting Service Provider, we only permit our authorised personnel to access Personal Information.

The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us or we send to our Hosting Service Provider over the Internet or for any unauthorized access, use or modification of that information.

Rockend Products may provide links or references to other 3rd party websites, products, services and resources (3rd Party Products). These 3rd Party Products are not subject to this Privacy Policy. You should review the privacy policy of each 3rd Party Product accessed via links from Rockend Products, and assess whether the policy of each 3rd Party Product is satisfactory to you before you use the 3rd Party Product. You acknowledge and agree that we are not responsible for any Personal Information you choose to disclose to a 3rd party through any 3rd Party Product referred to by or linked to any Rockend Product and that such 3rd parties may store your Personal Information in any location in accordance with their own security standards.

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