Jul 03 , 2018

PropertyTree Client Story: Kristy and Vaughan Copping

It was during the mining slump of  2014 when Kristy and Vaughan Copping started the award-winning Perth Property Management (PPM). Not exactly the best time to begin a business, but the husband and wife team rose up to the challenge.  They knew that they had to deliver more than the traditional property management to set themselves apart from the rest.

Focus on Customer Service

With her experience in property management, Kristy saw the flaw in the traditional system:  property managers are chained to their desks, performing mundane tasks instead of engaging with clients. The ‘personal touch’ was missing, and they decided to create it for their customers.

This vision was a deciding factor for the couple when it came to finding the right technology and people to help them run their business.

Values vs Skills

“Skills you can teach, values you cannot,” according to Vaughan.

This philosophy served as their guide in their hiring strategy. They hired staff experienced in customer service rather than property management, knowing that they would choose a property management solution that would be easy to learn and work on even for novice property managers.

With PropertyTree’s easy-to-use interface, PPM found a solution that helps their property managers work efficiently.

The convenience of the cloud

Developed with convenience and accessibility in mind, PropertyTree’s cloud-based system gives property managers the time to network and meet with clients— a scenario in line with PPM’s business philosophy.

Without PropertyTree we would not have been able to build this business,” says Kristy.




Read more about Kristy and Vaughan's story on the latest issue of Grow.

You may also enjoy

PropertyTree Client Story: Les Hoverd of Harcourts Auckland

Nov 19 , 2018

With 18 years in the business, Harcourts Hoverd and Co. in Auckland, NZ has been able to establish their presence in the...

How to Increase Your Property Management Fees

Nov 19 , 2018

  Rockend has partnered with Darren Hunter from Inspired Growth Training to bring you this video guide on how to increas...

7 garden design ideas for your rental property

Nov 19 , 2018

Gardens are generally the first thing people see in a home, so it is important that they make an impression. In rental p...

Grow 8

Grow Magazine

The 8th edition of Grow Magazine analyses emerging trends in the industry impacting the lives of tenants, owners and professionals. You will discover how connected technology, augmented and virtual reality are making their mark in property and strata environments.

Read Grow Magazine
Live Chat
Please select a product
REST Professional