2019 has been quite the year for all of us here at Rockend and we're glad that you are continuing to share your journey with us as we enter a new decade this 2020. New Year's is usually a time of reflection as well as excitement, and as we prepare for a brand new year ahead, let us look back at the 5 most popular posts of 2019 that surprised, informed and inspired you.
1. Trust accounts 101 - getting trust accounting right
2. Hannah Carney: Having difficult conversations with owners
Many can relate to Hannah Carney when she shared her experience with having "the talk" - AKA the money conversation - with customers. According to Hannah, money's always going to be a sensitive topic and it is important you tread it professionally. In this interview with Rockend TV, she also discusses a few of her management philosophies, and the pressure on fees in a declining market.