As a testament to our commitment to provide excellent customer experience, Rockend was nominated as a finalist for six categories in the 2018 Australian Service Excellence Awards (ASEAs), including the coveted Customer Service Organisation of the Year -Medium award.
The ASEAs is run by the Customer Service Institute of Australia (CSIA), and aims to put a spotlight on the nation's outstanding organisations and individuals in the field of customer service.
This isn't the first time Rockend has been recognised by CSIA, having won the ASEA National Small Business award in 2011 and the CSIA National Charter Awards in 2014.
This year's nominations are extra special, coming in at the heels of our non-stop work in improving our Customer Experience (CX), with the addition of our Customer Insights and Improvement team.
“It’s a good validation for the things that we do, but it’s also a time for us to realise we can compete on that scale with that level of best and better practice in customer experience, regardless of the size of the organisation. If you’ve got the right ideas and the right people who really truly care about the customer experience. We’re quite proud of that, " said Fletch Celand, Head of Operations for Customer Experience.
Here are Rockend team's nominations for the 2018 ASEAs:
Customer Service Team of the Year - CX Customer Insights & Improvement Team
Customer Service Advocate of the Year - Matt Koopman
Service Excellence in a Contact Centre (Medium) - Rockend Perth CX Support
Customer Service Leader of the Year - Kristiina Bedford
Customer Service Executive of the Year - Scott Downing
Customer Service Organisation of the Year (Medium) - Rockend Technology
“Through CSIA’s Awards program we hope to more deeply engage not only our own customers but also our prospective customers that when having Rockend as their key software partner, they will know they are with the very best of the best when it comes to having a seamless and truly connected service experience.”