So, after weighing in the benefits, you’ve decided to add an outsourced team member for your agency. That’s great. But before hiring your new employee, consider the things that will ensure a smooth process for your business, your team and your new team member.
1. Decide what tasks your outsourced employee is going to do
Conduct audits to identify processes and tasks within the business and decide which ones are ready to be worked on remotely. Once identified, write a job description. This will put into detail the requirements of the job and the credentials needed to fulfill it.
A well-written job description will be helpful in the recruitment process and will ensure that you are hiring the right people for the job.
2. Inform your existing team of your decision to outsource
As a business owner, you have recognised the benefits outsourcing will bring to your agency. While you are the one to ultimately make the decision, it is also important to bring your existing employees into the fold. This will not only help in making sure everyone is on the same track in doing what’s best for the business but will also help ease their fears in terms of job security, concerns on job quality and customer feedback.
Let them know how a remote team member will be beneficial to the team and the steps being placed to ensure job quality is not sacrificed.
3. Organise the technology
Technology is very important in streamlining your work processes with an outsourced employee. Arrange the applications and tools your employee will need as you would for a local team member, with a higher focus on communication tools (video conferencing and instant messaging).
Keep in mind the systems they will be accessing remotely: are they cloud-based? Or do they need a VPN to access a server-based system? An outsourcing provider or even your IT manager can help set up and figure out technologies that will work best for you.
4. Plan the training
Thanks to technology, training someone remotely is not much different than training someone face to face. With quality video conferencing tools, participants can screen share to ensure clarity and transparency in training sessions, and record sessions for future reference.
With the help of an outsourcing provider, you can document your process and build your library, so training employees in the future will even be more organised.