Providing excellent customer service is a priority at Rockend and a large part of this is ensuring that you are getting the full benefits of your software. One of the ways we do this is by giving you access to the Knowledgebase - Rockend's online library of articles, FAQs and videos covering everything you need to know about your software.
About 3000 of our customers access the Knowledgebase every month and if you haven't checked it out yet, here are just some of the reasons why you should start using it now:
1. Upskill yourself
Want to master using Rockend software? Do it at your own pace, on your own schedule just by going to your software’s Knowledgebase. Browse through thousands of articles that cover just about every topic on every area of your software, all aimed to make use of its full potential.
2. Get support faster
We’ve designed the Knowledgebase to be your own personal support tool. To date, customers have found answers to 11748 questions via the Property Tree Knowledgebase alone, and articles are regularly updated to ensure you get the right information every time. Getting the help you need is easy with its searchable library and user-friendly interface – no need to wait for someone to answer your call or email, everything you need is right at your fingertips.
3. Easy access
The Knowledgebase is online for your convenience. Access a wealth of resources at any time, wherever you are. And when we say easy access, we mean it: just go to your software's Knowledgebase page and start browsing, no logins required.
How to access your Knowledgebase
For Property Tree users: go to https://propertytree.elevio.help/en
For Rest Professional, File Smart, Strata Master, head to http://kb.rockend.com