Rockend has a solid track record of delivering effective real estate solutions and great success in helping users operate at peak performance.
See what our customers say about the value that Rockend's software solutions REST Professional and STRATA Master bring to their business.
REST Professional Testimonials
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McGrath's offices in Edgecliff, the Inner West and Lower North Shore probably set an industry benchmark in terms of the exceptionally large volume of transactions we generate using the Rockend product. We live and breathe as a result of the way we use the whole program. Our people are comfortable with using the product, the support is sensational.
Michael Conolly - General Manager, Property Management
McGrath Estate Agent |
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When we decided to change our system to REST from our old system we were a little worried about time of implementation and staff take up of REST. We found the whole process to be unbelievably simple. Your backup system and on site training are first rate. We have three property managers and about 500 properties under management. We really didn’t lose any time and quickly found our way around the new system. Our bookkeeper has found end of year very simple and again appreciates your support desk. We could not ask for more from Rockend.
Greg McKinley - Director
Richardson & Wrench, Elizabeth Bay , New South Wales |
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I highly recommend Rockend Technology. Their great product is only surpassed by their great people. REST Professional, their fantastic software, is very user friendly and continually being developed for our industry. It is also backed up by great support.
Julie Thoms
Bentons Real Estate, Annandale, New South Wales |
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We would just like to thank you for the great support we have been given constantly from Rockend.
This help has been invaluable and it is always a great comfort to know that someone is just a phone call away in those difficult times when quick answers are needed. Your staff are always courteous, patient, understanding, friendly, very knowledgeable, efficient and precise. Your speedy response has also been greatly appreciated.
Congratulations to you also on the easy, consumer friendly web site. I have just used the unlock code facility for the first time and I will now be logging my calls online.
Well done, it is a pleasure working with you.
Nicky Cook - Property Manager
Raine & Horne, Narrabeen, New South Wales |
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During our 18 months association with this company, using REST Property Management and Sales programs, we have encountered only excellent customer service and outstanding support. In the current frantic corporate climate, the Rockend company is always willing, pleasant and attends to even the most trivial request in a timely and professional manner.
Maureen Williams - Principal
Century 21 Williams R/E Blackheath, New South Wales |
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Rockend’s commitment in the provision of the most up to date software has ensured that we are always able to offer our clients the very best technology when servicing their needs. The commitment, sales support and customer service that we have enjoyed during the period of our association has been an invaluable asset to our company….
It is without hesitation that I would recommend Rockend Technology.
M. A. Chisholm (Mrs) - Director
Professionals Greater City, Dandenong, Victoria |
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Our office has been using REST Professional for 26 months. We are extremely happy with the program, it is efficient and user friendly. The Rockend support staff are easily contactable, very knowledgeable and usually return all calls within half an hour. We would certainly recommend this system to your office, any system that makes the Property Managers job easier, should be used
Stella Pyman - Senior Property Manager
Century 21 Associates, Brighton, South Australia |
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"It was a daunting process determining which software to choose for our managements. Our previous system was not moving with the progress of our portfolio and our demanding needs. We analysed a number of different alternatives and decided on Rockend. The support during the transfer stage and final implementation of the new program was fantastic. Our team has found the program easy to use and the management information (statistics) provide us "real time" with information, crucial to monitoring of performance. There is no doubt this program has improved our overall efficiency, professionalism and ultimately, profitability. Customer service is paramount to our business, we are now confident our team has the ultimate system to be the best.
Just the fact that there is an automated process which will take care of the transfer of a new owner of a management property that we have sold and will continue to manage
From our initial call to our final dealing with Rosa Zoccali, the Rockend team has been great. Thanks."
Michael Chan - Director
Ray White Pascoe Vale, Victoria |
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My Firm, Busselton First National Real Estate, have been a client of Rockend since their acquisition of RETAS in 1999. We upgraded to REST last year, and our staff has accepted the program with enthusiasm after a pretty steep learning curve. We have found the system easy to use after the pretty intensive Rockend training introduction and with the recent upgrades it has become even easier to use and administer.
We have nothing but praise for the competent Rockend staff members that man their Helpdesk for they all show great knowledge of their product and nothing is too much trouble to them to attend to your problem or fix an error. “Usually the error is operator initiated and definitely no fault of the program”.
To all those firms who are considering the purchase of Rockend’s technology, our Firm can sincerely recommend them to you.
Tony Copeland
Busselton First National Real Estate, Western Australia |
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The changeover was completed with a great deal of support. Any new staff we have taken on have found it easy to pick up even if they haven't used REST before. Natalie, our trust account administrator has been able to keep our accounts in tip top shape due to the ease in which the system operates. Feedback is:
* Their help line support is always very good
* I love the program and think it is user friendly (based on the system I used before)
* They do listen to requests for new things & several upgrades are released each year.
* I like being able to dump the database onto Excel or Word & sort for whatever I want from there.
* I like being able to go from Owner or Tenant or Property with just a click of the mouse without having to go back to the menu and select whatever you're looking for.
Trish Humphries
Professionals Property Plus, Thornlie / Canningvale, Western Australia |
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"We have been using Rockend Rest Professional in our agency since 1999. This system is very simple to use and even people who have not come in contact with it before have been able to navigate through the various screens with ease and feel confident in a very short period of time. We have always been well supported as help was just a phone call away.
I would recommend Rockend Rest Professional to any Real Estate Agency who is looking for a user friendly system that is constantly being assessed and upgraded to meet the user's needs".
Alison Donohue - Customer Service Manager
Professionals Keith Brady Real Estate |
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"The transition from DOS based programme to a windows based programme was an unbelievable trouble free and therefore stress free experience. As the Trust Account Administrator, I get use to all aspects of the programme and can honestly say, it is user friendly, easy to navigate, produces informative and easy to understand reports, statements, maintenance systems, ledgers as well as interaction with email and word processing."
"Rockend support is always very efficient in helping operators to overcome any settling problems and indeed offer excellent training to keep you up to date with new versions."
Wendy Barry
Trust Account Administrator
Mason Gray Strange, Adelaide SA |
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| STRATA Master Testimonials |
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We commenced our business on the Stratamaster platform. Through attention to the needs of a changing environment the system has continually developed which ensures we stay at the forefront of our industry.
David Ferguson - Director
Strata Plus Pty Ltd |
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In December 1999 I commenced a Strata Management business from home. During 2003/2004 the business expanded rapidly to a size where it was necessary for me to seek better strata software so that I could improve efficiencies and productivity. I was aware of the development of Strata Master by Rockend.
From my first training on the new software to the every day use of the program I cannot praise the content and enhancements enough, not to mention the increase in productivity. A good example of this is where the bank reconciliations now only takes 3 hours with Strata Master.
As an accountant, I am extremely impressed with the quality and scope of the reporting system. Executive committees can now receive a large variety of reports which assist them in managing the finances of their plans. There is no longer a need for me to prepare reports in Microsoft excel, they are all available out of Strata Master.
The Rockend staff are extremely professional in their approach to clients and their assistance with queries is efficient and they always go out of their way to assist.
I was unable to attend the Rockend training sessions and it was therefore necessary to undertake the training at my office. Long and late hours were required but this was never an issue for Rockend and I found the training simply superb.
There is no doubt in my mind that Strata Master is a winner.
Frank Solsky
Strata Specialist Services |
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