The team at Rockend is proud of the high level of support provided to all customers.
For over 30 years, we have maintained the highest level of support and service across Australia and New Zealand. To ensure this level is maintained and exceeded, we continually measure our effectiveness in this critical area to ensure customer satisfaction. We understand how important it is to you that REST Professional, STRATA Master and fileSMART operate smoothly and reliably.
The experience of the Rockend team ensures fast resolution of all issues. Critical support and working directly with customers is just one way we ensure customer confidence and satisfaction.
Rockend Customer Charter
Our customer service charter ensures we remain focused on our prime purpose to develop and support systems that empower property professionals to:
• Build their business
• Grow profits
• Automate mundane manual tasks
• Deliver their best experience for their customers
Throughout our relationship with customers and at every contact, we will:
• be helpful and courteous in resolving your problem, leaving you with a positive view of the experience
• consistently deliver a high level of technical and industry expertise through our support, education and
• promote the value of ongoing education and training for you and your staff
• respond to your call for support in the shortest possible time frame
• increase your awareness of the benefits of new software features and releases
• respect the privacy and confidentiality of your personal information
• be consistent, reliable and fair in providing you with clear and accurate information
• seek your views to challenge and improve our product or service
We have no secrets because we believe in:
• listening to you
• not promising what we can’t deliver
• being courteous and polite
• continuing to uphold your belief in us